ISSN 2394-5125
 

Research Article 


Factors Impacting Customer Satisfaction from Banking Service Quality in Vietnam

Nguyen Hoang Tien, Dinh Ba Hung Anh, Phung The Vinh, Tran Hong Son.

Abstract
This article based on the analysis of business activities of BIDV (Joint stock
Bank for Investment and Development of Vietnam), one of the Big4 Banks in Vietnam.
Through the research survey of selected groups of customers in Vung Tau province the
authors haveidentified impacting factors on their satisfactions from ATM service quality of
BIDV. The research aim of authors is to use quantitative analytical tools to determine the
level of impact of identified factors on customers’satisfaction from ATM services quality
of BIDV in Vung Tau province. As next, the next research aim of the authors is to propose
a set of adequate solutions to boost customers’ satisfaction related with ATM service
quality of BIDV in Vung Tau Province.

Key words: impact factors, solutions, customer satisfaction, commercial bank, BIDV.


 
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How to Cite this Article
Pubmed Style

Nguyen Hoang Tien, Dinh Ba Hung Anh, Phung The Vinh, Tran Hong Son. Factors Impacting Customer Satisfaction from Banking Service Quality in Vietnam. JCR. 2021; 8(1): 1140-1150. doi:10.31838/jcr.08.01.123


Web Style

Nguyen Hoang Tien, Dinh Ba Hung Anh, Phung The Vinh, Tran Hong Son. Factors Impacting Customer Satisfaction from Banking Service Quality in Vietnam. http://www.jcreview.com/?mno=65032 [Access: May 31, 2021]. doi:10.31838/jcr.08.01.123


AMA (American Medical Association) Style

Nguyen Hoang Tien, Dinh Ba Hung Anh, Phung The Vinh, Tran Hong Son. Factors Impacting Customer Satisfaction from Banking Service Quality in Vietnam. JCR. 2021; 8(1): 1140-1150. doi:10.31838/jcr.08.01.123



Vancouver/ICMJE Style

Nguyen Hoang Tien, Dinh Ba Hung Anh, Phung The Vinh, Tran Hong Son. Factors Impacting Customer Satisfaction from Banking Service Quality in Vietnam. JCR. (2021), [cited May 31, 2021]; 8(1): 1140-1150. doi:10.31838/jcr.08.01.123



Harvard Style

Nguyen Hoang Tien, Dinh Ba Hung Anh, Phung The Vinh, Tran Hong Son (2021) Factors Impacting Customer Satisfaction from Banking Service Quality in Vietnam. JCR, 8 (1), 1140-1150. doi:10.31838/jcr.08.01.123



Turabian Style

Nguyen Hoang Tien, Dinh Ba Hung Anh, Phung The Vinh, Tran Hong Son. 2021. Factors Impacting Customer Satisfaction from Banking Service Quality in Vietnam. Journal of Critical Reviews, 8 (1), 1140-1150. doi:10.31838/jcr.08.01.123



Chicago Style

Nguyen Hoang Tien, Dinh Ba Hung Anh, Phung The Vinh, Tran Hong Son. "Factors Impacting Customer Satisfaction from Banking Service Quality in Vietnam." Journal of Critical Reviews 8 (2021), 1140-1150. doi:10.31838/jcr.08.01.123



MLA (The Modern Language Association) Style

Nguyen Hoang Tien, Dinh Ba Hung Anh, Phung The Vinh, Tran Hong Son. "Factors Impacting Customer Satisfaction from Banking Service Quality in Vietnam." Journal of Critical Reviews 8.1 (2021), 1140-1150. Print. doi:10.31838/jcr.08.01.123



APA (American Psychological Association) Style

Nguyen Hoang Tien, Dinh Ba Hung Anh, Phung The Vinh, Tran Hong Son (2021) Factors Impacting Customer Satisfaction from Banking Service Quality in Vietnam. Journal of Critical Reviews, 8 (1), 1140-1150. doi:10.31838/jcr.08.01.123