ISSN 2394-5125
 

Research Article 


Analyzing Customer feedback through Face recognition

V.N.S.Manaswini, Dr.A.Satyanarayana, Mallereddy Sowjanya Reddy, V.N.S.Manohar.

Abstract
One of the most important strategies to improve the business Enterprise is Customerís Satisfaction. So for this, they need to conduct feedback surveys about their products and collecting customerís feedbacks then analyze the data. Here we are having so many types of feedback surveys on which we are considering feedback surveys through video calls. In this, thecustomers care representatives directly approaching with customer and also recordthose video calls to analyze the customerís reviews. The main issues with this system are sometimes they are unable to gather full content from recorded calls. This results some customerís dissatisfaction towards company. In this paper we mainly concentrating towards Analysis of the video calls with Face recognition System to detect the emotions whether the customer is happy or not and collect those unhappy customerís feedback and rectify it.

Key words: OPENCV with python, Hadoop, CNN


 
ARTICLE TOOLS
Abstract
PDF Fulltext
How to cite this articleHow to cite this article
Citation Tools
Related Records
 Articles by V.N.S.Manaswini
Articles by Dr.A.Satyanarayana
Articles by Mallereddy Sowjanya Reddy
Articles by V.N.S.Manohar
on Google
on Google Scholar


How to Cite this Article
Pubmed Style

V.N.S.Manaswini, Dr.A.Satyanarayana, Mallereddy Sowjanya Reddy, V.N.S.Manohar. Analyzing Customer feedback through Face recognition. JCR. 2020; 7(17): 1812-1818. doi:10.31838/jcr.07.17.228


Web Style

V.N.S.Manaswini, Dr.A.Satyanarayana, Mallereddy Sowjanya Reddy, V.N.S.Manohar. Analyzing Customer feedback through Face recognition. http://www.jcreview.com/?mno=39791 [Access: August 17, 2021]. doi:10.31838/jcr.07.17.228


AMA (American Medical Association) Style

V.N.S.Manaswini, Dr.A.Satyanarayana, Mallereddy Sowjanya Reddy, V.N.S.Manohar. Analyzing Customer feedback through Face recognition. JCR. 2020; 7(17): 1812-1818. doi:10.31838/jcr.07.17.228



Vancouver/ICMJE Style

V.N.S.Manaswini, Dr.A.Satyanarayana, Mallereddy Sowjanya Reddy, V.N.S.Manohar. Analyzing Customer feedback through Face recognition. JCR. (2020), [cited August 17, 2021]; 7(17): 1812-1818. doi:10.31838/jcr.07.17.228



Harvard Style

V.N.S.Manaswini, Dr.A.Satyanarayana, Mallereddy Sowjanya Reddy, V.N.S.Manohar (2020) Analyzing Customer feedback through Face recognition. JCR, 7 (17), 1812-1818. doi:10.31838/jcr.07.17.228



Turabian Style

V.N.S.Manaswini, Dr.A.Satyanarayana, Mallereddy Sowjanya Reddy, V.N.S.Manohar. 2020. Analyzing Customer feedback through Face recognition. Journal of Critical Reviews, 7 (17), 1812-1818. doi:10.31838/jcr.07.17.228



Chicago Style

V.N.S.Manaswini, Dr.A.Satyanarayana, Mallereddy Sowjanya Reddy, V.N.S.Manohar. "Analyzing Customer feedback through Face recognition." Journal of Critical Reviews 7 (2020), 1812-1818. doi:10.31838/jcr.07.17.228



MLA (The Modern Language Association) Style

V.N.S.Manaswini, Dr.A.Satyanarayana, Mallereddy Sowjanya Reddy, V.N.S.Manohar. "Analyzing Customer feedback through Face recognition." Journal of Critical Reviews 7.17 (2020), 1812-1818. Print. doi:10.31838/jcr.07.17.228



APA (American Psychological Association) Style

V.N.S.Manaswini, Dr.A.Satyanarayana, Mallereddy Sowjanya Reddy, V.N.S.Manohar (2020) Analyzing Customer feedback through Face recognition. Journal of Critical Reviews, 7 (17), 1812-1818. doi:10.31838/jcr.07.17.228