ISSN 2394-5125
 

Research Article 


DESIGNING MODEL FOR QUALITY SERVICESIN DIGITAL BANKING

Heydar Moghni,Vahid Nassehifar,Tahmineh Nategh.

Abstract
The banking industry has been affected by the global trend of emerging new technologies, changes in customer preferences, the world of open banking and economic pressures that are transforming the banking structure. Today, Financial Technology (FinTech) is recognized as one of the most important and rapidly evolving innovations in the financial industry. FinTech has promised that technology startups will reduce costs, improve financial services quality and create a more diverse and sustainable financial outlook. This technology challenges existing banking routines by changing traditional businesses and changing customers' expectations of traditional banking services and their quality. Therefore, the owners of banking and payment services must move to this technology to maintain their market share of financial transactions. Digital banking is a new paradigm created by this technology. This article attempts to review the literature of the subject and reference books while introducing the evolution of banking in recent decades, the ecosystem, features, architecture, functions, and requirements of moving towards FinTech technology, a digital service quality model that has been formulated. The quality model of banking services consists of 5 dimensions: personalization of services and information, sustainability, service convenience, security and authentication and innovation of financial and banking services.

Key words: Digital Banking, Banking Services, Financial Technologies, Quality of Banking Services, JEL Classification: G, E43, O, M15, C8


 
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How to Cite this Article
Pubmed Style

Heydar Moghni,Vahid Nassehifar ,Tahmineh Nategh. DESIGNING MODEL FOR QUALITY SERVICESIN DIGITAL BANKING. JCR. 2020; 7(9): 679-690. doi:10.31838/jcr.07.09.132


Web Style

Heydar Moghni,Vahid Nassehifar ,Tahmineh Nategh. DESIGNING MODEL FOR QUALITY SERVICESIN DIGITAL BANKING. http://www.jcreview.com/?mno=112255 [Access: May 30, 2021]. doi:10.31838/jcr.07.09.132


AMA (American Medical Association) Style

Heydar Moghni,Vahid Nassehifar ,Tahmineh Nategh. DESIGNING MODEL FOR QUALITY SERVICESIN DIGITAL BANKING. JCR. 2020; 7(9): 679-690. doi:10.31838/jcr.07.09.132



Vancouver/ICMJE Style

Heydar Moghni,Vahid Nassehifar ,Tahmineh Nategh. DESIGNING MODEL FOR QUALITY SERVICESIN DIGITAL BANKING. JCR. (2020), [cited May 30, 2021]; 7(9): 679-690. doi:10.31838/jcr.07.09.132



Harvard Style

Heydar Moghni,Vahid Nassehifar ,Tahmineh Nategh (2020) DESIGNING MODEL FOR QUALITY SERVICESIN DIGITAL BANKING. JCR, 7 (9), 679-690. doi:10.31838/jcr.07.09.132



Turabian Style

Heydar Moghni,Vahid Nassehifar ,Tahmineh Nategh. 2020. DESIGNING MODEL FOR QUALITY SERVICESIN DIGITAL BANKING. Journal of Critical Reviews, 7 (9), 679-690. doi:10.31838/jcr.07.09.132



Chicago Style

Heydar Moghni,Vahid Nassehifar ,Tahmineh Nategh. "DESIGNING MODEL FOR QUALITY SERVICESIN DIGITAL BANKING." Journal of Critical Reviews 7 (2020), 679-690. doi:10.31838/jcr.07.09.132



MLA (The Modern Language Association) Style

Heydar Moghni,Vahid Nassehifar ,Tahmineh Nategh. "DESIGNING MODEL FOR QUALITY SERVICESIN DIGITAL BANKING." Journal of Critical Reviews 7.9 (2020), 679-690. Print. doi:10.31838/jcr.07.09.132



APA (American Psychological Association) Style

Heydar Moghni,Vahid Nassehifar ,Tahmineh Nategh (2020) DESIGNING MODEL FOR QUALITY SERVICESIN DIGITAL BANKING. Journal of Critical Reviews, 7 (9), 679-690. doi:10.31838/jcr.07.09.132