ISSN 2394-5125
 

Review Article 


ASSESSMENT OF RURAL CITIZENS SATISFACTION ON THE SERVICE QUALITY OF COMMON SERVICE CENTERS (CSCS) OF E-GOVERNANCE

M.Bhuvana, S.Vasantha.

Abstract
E-Governance is said to be a new road map to enhance the services offered by the government through Information and Communication Technology (ICT). Common Service Centers is the scheme designed by the Ministry of Electronics and Information Technology (MEIT), Government of India for delivering the digital services to rural villages of India. This scheme mainly focuses on promoting the entrepreneurship in rural areas in order to improve their livelihoods. In this research study the satisfaction of rural citizens has been measured by analyzing the Service Quality of Common Service Centers of E-Governance services. Cause and effect relationship has been examined through structural equational modeling. The research study has found that Trust, Usability and Information Quality are the major components for adoption of e-governance services for assessing the service quality of common service centers (CSC).

Key words: Common Service Centers, Information Quality Service Quality, Trust, , Satisfaction


 
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Pubmed Style

M.Bhuvana, S.Vasantha. ASSESSMENT OF RURAL CITIZENS SATISFACTION ON THE SERVICE QUALITY OF COMMON SERVICE CENTERS (CSCS) OF E-GOVERNANCE. JCR. 2020; 7(5): 302-305. doi:10.31838/jcr.07.05.56


Web Style

M.Bhuvana, S.Vasantha. ASSESSMENT OF RURAL CITIZENS SATISFACTION ON THE SERVICE QUALITY OF COMMON SERVICE CENTERS (CSCS) OF E-GOVERNANCE. http://www.jcreview.com/?mno=97442 [Access: August 17, 2021]. doi:10.31838/jcr.07.05.56


AMA (American Medical Association) Style

M.Bhuvana, S.Vasantha. ASSESSMENT OF RURAL CITIZENS SATISFACTION ON THE SERVICE QUALITY OF COMMON SERVICE CENTERS (CSCS) OF E-GOVERNANCE. JCR. 2020; 7(5): 302-305. doi:10.31838/jcr.07.05.56



Vancouver/ICMJE Style

M.Bhuvana, S.Vasantha. ASSESSMENT OF RURAL CITIZENS SATISFACTION ON THE SERVICE QUALITY OF COMMON SERVICE CENTERS (CSCS) OF E-GOVERNANCE. JCR. (2020), [cited August 17, 2021]; 7(5): 302-305. doi:10.31838/jcr.07.05.56



Harvard Style

M.Bhuvana, S.Vasantha (2020) ASSESSMENT OF RURAL CITIZENS SATISFACTION ON THE SERVICE QUALITY OF COMMON SERVICE CENTERS (CSCS) OF E-GOVERNANCE. JCR, 7 (5), 302-305. doi:10.31838/jcr.07.05.56



Turabian Style

M.Bhuvana, S.Vasantha. 2020. ASSESSMENT OF RURAL CITIZENS SATISFACTION ON THE SERVICE QUALITY OF COMMON SERVICE CENTERS (CSCS) OF E-GOVERNANCE. Journal of Critical Reviews, 7 (5), 302-305. doi:10.31838/jcr.07.05.56



Chicago Style

M.Bhuvana, S.Vasantha. "ASSESSMENT OF RURAL CITIZENS SATISFACTION ON THE SERVICE QUALITY OF COMMON SERVICE CENTERS (CSCS) OF E-GOVERNANCE." Journal of Critical Reviews 7 (2020), 302-305. doi:10.31838/jcr.07.05.56



MLA (The Modern Language Association) Style

M.Bhuvana, S.Vasantha. "ASSESSMENT OF RURAL CITIZENS SATISFACTION ON THE SERVICE QUALITY OF COMMON SERVICE CENTERS (CSCS) OF E-GOVERNANCE." Journal of Critical Reviews 7.5 (2020), 302-305. Print. doi:10.31838/jcr.07.05.56



APA (American Psychological Association) Style

M.Bhuvana, S.Vasantha (2020) ASSESSMENT OF RURAL CITIZENS SATISFACTION ON THE SERVICE QUALITY OF COMMON SERVICE CENTERS (CSCS) OF E-GOVERNANCE. Journal of Critical Reviews, 7 (5), 302-305. doi:10.31838/jcr.07.05.56