ISSN 2394-5125
 

Review Article 


A REVIEW ON COMPETENCY SKILL MAPPING OF CUSTOMER FOCUSSED LEADERSHIP

Annjaan Daash, Dr. Prabir Pal, Dr. S. Pragadeeswaran.

Abstract
The main aim of this paper is to critically evaluate leadership competencies based on extensive review of literature and focus group discussion on selected firm in Health sector. Besides, the study outlines the core competencies and sub-competencies for leadership management. A viable competency management system mainly facilitates an ecosystem for continuous performance, improving the consistency of standards and provides scope for improving skill and abilities and tracks the outcomes and developments within an Organisation. The competency mapping needs to be evolving in order to build required capabilities and address emerging challenges.
One should invest in an organisation taking into account factors like understanding the business and leadership team of the organisation. This abundantly demonstrates the importance of Leadership Development for an organizationís competitive advantage.
Most organisations on the contrary invest monumental amounts for the leadership development program but fail to achieve results. There is decline in performances in both experienced and promising new comers. Tottering programs and haphazard solutions are not fruitful.
As an amendment, competency-based leadership development process where critical behavioural descriptors connect what the organization stands for and clearly portrays staged expectations based on maturity of an employee and give a structured model for preparing a development directory for each behavioural descriptors.
As a conclusion, valued inputs and reflections of large number of hard core professionals have come to the fore front.

Key words: Competency management system, competency directory, Leadership development


 
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How to Cite this Article
Pubmed Style

Annjaan Daash, Dr. Prabir Pal, Dr. S. Pragadeeswaran. A REVIEW ON COMPETENCY SKILL MAPPING OF CUSTOMER FOCUSSED LEADERSHIP. JCR. 2020; 7(5): 1564-1575. doi:10.31838/jcr.07.05.270


Web Style

Annjaan Daash, Dr. Prabir Pal, Dr. S. Pragadeeswaran. A REVIEW ON COMPETENCY SKILL MAPPING OF CUSTOMER FOCUSSED LEADERSHIP. http://www.jcreview.com/?mno=97339 [Access: August 17, 2021]. doi:10.31838/jcr.07.05.270


AMA (American Medical Association) Style

Annjaan Daash, Dr. Prabir Pal, Dr. S. Pragadeeswaran. A REVIEW ON COMPETENCY SKILL MAPPING OF CUSTOMER FOCUSSED LEADERSHIP. JCR. 2020; 7(5): 1564-1575. doi:10.31838/jcr.07.05.270



Vancouver/ICMJE Style

Annjaan Daash, Dr. Prabir Pal, Dr. S. Pragadeeswaran. A REVIEW ON COMPETENCY SKILL MAPPING OF CUSTOMER FOCUSSED LEADERSHIP. JCR. (2020), [cited August 17, 2021]; 7(5): 1564-1575. doi:10.31838/jcr.07.05.270



Harvard Style

Annjaan Daash, Dr. Prabir Pal, Dr. S. Pragadeeswaran (2020) A REVIEW ON COMPETENCY SKILL MAPPING OF CUSTOMER FOCUSSED LEADERSHIP. JCR, 7 (5), 1564-1575. doi:10.31838/jcr.07.05.270



Turabian Style

Annjaan Daash, Dr. Prabir Pal, Dr. S. Pragadeeswaran. 2020. A REVIEW ON COMPETENCY SKILL MAPPING OF CUSTOMER FOCUSSED LEADERSHIP. Journal of Critical Reviews, 7 (5), 1564-1575. doi:10.31838/jcr.07.05.270



Chicago Style

Annjaan Daash, Dr. Prabir Pal, Dr. S. Pragadeeswaran. "A REVIEW ON COMPETENCY SKILL MAPPING OF CUSTOMER FOCUSSED LEADERSHIP." Journal of Critical Reviews 7 (2020), 1564-1575. doi:10.31838/jcr.07.05.270



MLA (The Modern Language Association) Style

Annjaan Daash, Dr. Prabir Pal, Dr. S. Pragadeeswaran. "A REVIEW ON COMPETENCY SKILL MAPPING OF CUSTOMER FOCUSSED LEADERSHIP." Journal of Critical Reviews 7.5 (2020), 1564-1575. Print. doi:10.31838/jcr.07.05.270



APA (American Psychological Association) Style

Annjaan Daash, Dr. Prabir Pal, Dr. S. Pragadeeswaran (2020) A REVIEW ON COMPETENCY SKILL MAPPING OF CUSTOMER FOCUSSED LEADERSHIP. Journal of Critical Reviews, 7 (5), 1564-1575. doi:10.31838/jcr.07.05.270