ISSN 2394-5125
 

Research Article 


ASSESSING IMPORTANCE OF AND SATISFACTION OUT OF PLATFORM BASED AMENITIES: A PASSENGER SURVEY OF ALLAHABAD JUNCTION

Dr. Mohit Kumar Ojha, CA Priti Sharma, Ms. Himani Upreti.

Abstract
Considered as one of the biggest service providers, Indian Railways has immense importance
towards fulfilling travelling needs of most of the population; when it comes to the quality of service, a big
question mark occurs on the face of Indian Railways, be it quality of transit, train coaches, or railway platforms.
Passengers spend a considerable portion of their transit time on railway platforms and during this time they may
like to avail a number of platform based amenities. It is in appropriateness of things that railways as the largest
service provider in the nation provide ample amenities to assist passengers. In this regard the present study is
conducted to assess the satisfaction level of passengers out of amenities available at railway platforms in India.
The study is conducted upon Allahabad Junction Railway Station one of the major junction station and
Headquarter of North Central Zone of Indian Railways.

Key words: Indian Railways, Service Quality, Railway Platforms, Platform Based Amenities, North Central Railway Zone


 
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How to Cite this Article
Pubmed Style

Dr. Mohit Kumar Ojha, CA Priti Sharma, Ms. Himani Upreti. ASSESSING IMPORTANCE OF AND SATISFACTION OUT OF PLATFORM BASED AMENITIES: A PASSENGER SURVEY OF ALLAHABAD JUNCTION. JCR. 2019; 6(5): 392-400. doi:10.31838/jcr.06.05.67


Web Style

Dr. Mohit Kumar Ojha, CA Priti Sharma, Ms. Himani Upreti. ASSESSING IMPORTANCE OF AND SATISFACTION OUT OF PLATFORM BASED AMENITIES: A PASSENGER SURVEY OF ALLAHABAD JUNCTION. http://www.jcreview.com/?mno=63265 [Access: May 31, 2021]. doi:10.31838/jcr.06.05.67


AMA (American Medical Association) Style

Dr. Mohit Kumar Ojha, CA Priti Sharma, Ms. Himani Upreti. ASSESSING IMPORTANCE OF AND SATISFACTION OUT OF PLATFORM BASED AMENITIES: A PASSENGER SURVEY OF ALLAHABAD JUNCTION. JCR. 2019; 6(5): 392-400. doi:10.31838/jcr.06.05.67



Vancouver/ICMJE Style

Dr. Mohit Kumar Ojha, CA Priti Sharma, Ms. Himani Upreti. ASSESSING IMPORTANCE OF AND SATISFACTION OUT OF PLATFORM BASED AMENITIES: A PASSENGER SURVEY OF ALLAHABAD JUNCTION. JCR. (2019), [cited May 31, 2021]; 6(5): 392-400. doi:10.31838/jcr.06.05.67



Harvard Style

Dr. Mohit Kumar Ojha, CA Priti Sharma, Ms. Himani Upreti (2019) ASSESSING IMPORTANCE OF AND SATISFACTION OUT OF PLATFORM BASED AMENITIES: A PASSENGER SURVEY OF ALLAHABAD JUNCTION. JCR, 6 (5), 392-400. doi:10.31838/jcr.06.05.67



Turabian Style

Dr. Mohit Kumar Ojha, CA Priti Sharma, Ms. Himani Upreti. 2019. ASSESSING IMPORTANCE OF AND SATISFACTION OUT OF PLATFORM BASED AMENITIES: A PASSENGER SURVEY OF ALLAHABAD JUNCTION. Journal of Critical Reviews, 6 (5), 392-400. doi:10.31838/jcr.06.05.67



Chicago Style

Dr. Mohit Kumar Ojha, CA Priti Sharma, Ms. Himani Upreti. "ASSESSING IMPORTANCE OF AND SATISFACTION OUT OF PLATFORM BASED AMENITIES: A PASSENGER SURVEY OF ALLAHABAD JUNCTION." Journal of Critical Reviews 6 (2019), 392-400. doi:10.31838/jcr.06.05.67



MLA (The Modern Language Association) Style

Dr. Mohit Kumar Ojha, CA Priti Sharma, Ms. Himani Upreti. "ASSESSING IMPORTANCE OF AND SATISFACTION OUT OF PLATFORM BASED AMENITIES: A PASSENGER SURVEY OF ALLAHABAD JUNCTION." Journal of Critical Reviews 6.5 (2019), 392-400. Print. doi:10.31838/jcr.06.05.67



APA (American Psychological Association) Style

Dr. Mohit Kumar Ojha, CA Priti Sharma, Ms. Himani Upreti (2019) ASSESSING IMPORTANCE OF AND SATISFACTION OUT OF PLATFORM BASED AMENITIES: A PASSENGER SURVEY OF ALLAHABAD JUNCTION. Journal of Critical Reviews, 6 (5), 392-400. doi:10.31838/jcr.06.05.67