ISSN 2394-5125
 

Research Article 


IMPACT OF PUBLIC SERVICE INNOVATION ON SMEs BUSINESS CLIMATE IN CITY OF MAKASSAR, INDONESIA

Badu Ahmad1 Andi, Ahmad Yani, Adnan Nasution.

Abstract
This study aims to examine the impact of innovations in business licensing services on business
climate change and SME development, including employment and local revenue. This study used a qualitative
approach with data collection techniques include observation, in-depth interviews, and document review. The
study employed an interpretative method in data analysis. The results show that innovation can improve the
investment climate and help develop SMEs in Makassar, even though its development is still volatile. The
result of the research also shows that poor quality of services in the business license service agency due to lack
of arrangement of workspace and service counter, the ability and skill of the service officer, and the weakness of
the implementation of the standard operating procedure. Based on these results, the study developed
recommendations to increase the original revenue through excellent service innovation, among others,
simplification of procedures, cost of certainty, the certainty of time, and empathy and discipline of the apparatus
that is pleasing to each service user

Key words: Service Innovation, Local Government, SMEs Business, Makassar


 
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Pubmed Style

Badu Ahmad Andi, Ahmad Yani, Adnan Nasution. IMPACT OF PUBLIC SERVICE INNOVATION ON SMEs BUSINESS CLIMATE IN CITY OF MAKASSAR, INDONESIA. JCR. 2020; 7(16): 1977-1984. doi:10.31838/jcr.07.16.253


Web Style

Badu Ahmad Andi, Ahmad Yani, Adnan Nasution. IMPACT OF PUBLIC SERVICE INNOVATION ON SMEs BUSINESS CLIMATE IN CITY OF MAKASSAR, INDONESIA. http://www.jcreview.com/?mno=5388 [Access: June 02, 2021]. doi:10.31838/jcr.07.16.253


AMA (American Medical Association) Style

Badu Ahmad Andi, Ahmad Yani, Adnan Nasution. IMPACT OF PUBLIC SERVICE INNOVATION ON SMEs BUSINESS CLIMATE IN CITY OF MAKASSAR, INDONESIA. JCR. 2020; 7(16): 1977-1984. doi:10.31838/jcr.07.16.253



Vancouver/ICMJE Style

Badu Ahmad Andi, Ahmad Yani, Adnan Nasution. IMPACT OF PUBLIC SERVICE INNOVATION ON SMEs BUSINESS CLIMATE IN CITY OF MAKASSAR, INDONESIA. JCR. (2020), [cited June 02, 2021]; 7(16): 1977-1984. doi:10.31838/jcr.07.16.253



Harvard Style

Badu Ahmad Andi, Ahmad Yani, Adnan Nasution (2020) IMPACT OF PUBLIC SERVICE INNOVATION ON SMEs BUSINESS CLIMATE IN CITY OF MAKASSAR, INDONESIA. JCR, 7 (16), 1977-1984. doi:10.31838/jcr.07.16.253



Turabian Style

Badu Ahmad Andi, Ahmad Yani, Adnan Nasution. 2020. IMPACT OF PUBLIC SERVICE INNOVATION ON SMEs BUSINESS CLIMATE IN CITY OF MAKASSAR, INDONESIA. Journal of Critical Reviews, 7 (16), 1977-1984. doi:10.31838/jcr.07.16.253



Chicago Style

Badu Ahmad Andi, Ahmad Yani, Adnan Nasution. "IMPACT OF PUBLIC SERVICE INNOVATION ON SMEs BUSINESS CLIMATE IN CITY OF MAKASSAR, INDONESIA." Journal of Critical Reviews 7 (2020), 1977-1984. doi:10.31838/jcr.07.16.253



MLA (The Modern Language Association) Style

Badu Ahmad Andi, Ahmad Yani, Adnan Nasution. "IMPACT OF PUBLIC SERVICE INNOVATION ON SMEs BUSINESS CLIMATE IN CITY OF MAKASSAR, INDONESIA." Journal of Critical Reviews 7.16 (2020), 1977-1984. Print. doi:10.31838/jcr.07.16.253



APA (American Psychological Association) Style

Badu Ahmad Andi, Ahmad Yani, Adnan Nasution (2020) IMPACT OF PUBLIC SERVICE INNOVATION ON SMEs BUSINESS CLIMATE IN CITY OF MAKASSAR, INDONESIA. Journal of Critical Reviews, 7 (16), 1977-1984. doi:10.31838/jcr.07.16.253