ISSN 2394-5125
 

Review Article 


EXPLORING THE FACTORS THAT INFLUENCE THE ADOPTION OF ONLINE PHARMACY IN SAUDI ARABIA: A CONCEPTUAL REVIEW

Abdullah Ali Alsadoun, Yulita Hanum P Iskandar, Balamurugan tangiisuran.

Abstract
The study investigates the major factors affecting the userís intention to adopt online pharmacy
in Saudi Arabia. Unified Theory of Acceptance and Usage of Technology (UTAUT-2) was utilized along with
the use of other Technology Acceptance Model (TAM) to examine the perception of users on online pharmacy
intention of use. Factors such as performance expectancy, effort expectancy, social influence, facilitating
condition, habit, hedonic motivation, price value, perceived trust, and perceived risk were employed. However,
the findings were found to be contradicting depending on the context. Additionally, the study used the word-ofmoth and personal innovation as moderators in the designed model. The study reveals that trust and risk are
critical factors leading to the usersí intention to adopt the system. It is therefore recommended that building
confidence in ensuring safety of the medium will minimize the risk perception of the users. The findings of this
study are believed to be of great benefits to the online pharmacy stores in Saudi Arabia. Future studies can build
on this in exploring other factors that might likely affect the usersí intention to adopt online pharmacy.

Key words: Online pharmacy, Adoption, Saudi Arabia, UTAUT, Risk and Trust


 
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How to Cite this Article
Pubmed Style

Abdullah Ali Alsadoun, Yulita Hanum P Iskandar, Balamurugan tangiisuran. EXPLORING THE FACTORS THAT INFLUENCE THE ADOPTION OF ONLINE PHARMACY IN SAUDI ARABIA: A CONCEPTUAL REVIEW. JCR. 2020; 7(16): 354-360. doi:10.31838/jcr.07.16.43


Web Style

Abdullah Ali Alsadoun, Yulita Hanum P Iskandar, Balamurugan tangiisuran. EXPLORING THE FACTORS THAT INFLUENCE THE ADOPTION OF ONLINE PHARMACY IN SAUDI ARABIA: A CONCEPTUAL REVIEW. http://www.jcreview.com/?mno=3502 [Access: June 03, 2021]. doi:10.31838/jcr.07.16.43


AMA (American Medical Association) Style

Abdullah Ali Alsadoun, Yulita Hanum P Iskandar, Balamurugan tangiisuran. EXPLORING THE FACTORS THAT INFLUENCE THE ADOPTION OF ONLINE PHARMACY IN SAUDI ARABIA: A CONCEPTUAL REVIEW. JCR. 2020; 7(16): 354-360. doi:10.31838/jcr.07.16.43



Vancouver/ICMJE Style

Abdullah Ali Alsadoun, Yulita Hanum P Iskandar, Balamurugan tangiisuran. EXPLORING THE FACTORS THAT INFLUENCE THE ADOPTION OF ONLINE PHARMACY IN SAUDI ARABIA: A CONCEPTUAL REVIEW. JCR. (2020), [cited June 03, 2021]; 7(16): 354-360. doi:10.31838/jcr.07.16.43



Harvard Style

Abdullah Ali Alsadoun, Yulita Hanum P Iskandar, Balamurugan tangiisuran (2020) EXPLORING THE FACTORS THAT INFLUENCE THE ADOPTION OF ONLINE PHARMACY IN SAUDI ARABIA: A CONCEPTUAL REVIEW. JCR, 7 (16), 354-360. doi:10.31838/jcr.07.16.43



Turabian Style

Abdullah Ali Alsadoun, Yulita Hanum P Iskandar, Balamurugan tangiisuran. 2020. EXPLORING THE FACTORS THAT INFLUENCE THE ADOPTION OF ONLINE PHARMACY IN SAUDI ARABIA: A CONCEPTUAL REVIEW. Journal of Critical Reviews, 7 (16), 354-360. doi:10.31838/jcr.07.16.43



Chicago Style

Abdullah Ali Alsadoun, Yulita Hanum P Iskandar, Balamurugan tangiisuran. "EXPLORING THE FACTORS THAT INFLUENCE THE ADOPTION OF ONLINE PHARMACY IN SAUDI ARABIA: A CONCEPTUAL REVIEW." Journal of Critical Reviews 7 (2020), 354-360. doi:10.31838/jcr.07.16.43



MLA (The Modern Language Association) Style

Abdullah Ali Alsadoun, Yulita Hanum P Iskandar, Balamurugan tangiisuran. "EXPLORING THE FACTORS THAT INFLUENCE THE ADOPTION OF ONLINE PHARMACY IN SAUDI ARABIA: A CONCEPTUAL REVIEW." Journal of Critical Reviews 7.16 (2020), 354-360. Print. doi:10.31838/jcr.07.16.43



APA (American Psychological Association) Style

Abdullah Ali Alsadoun, Yulita Hanum P Iskandar, Balamurugan tangiisuran (2020) EXPLORING THE FACTORS THAT INFLUENCE THE ADOPTION OF ONLINE PHARMACY IN SAUDI ARABIA: A CONCEPTUAL REVIEW. Journal of Critical Reviews, 7 (16), 354-360. doi:10.31838/jcr.07.16.43