ISSN 2394-5125
 

Research Article 


THE IMPACT OF STRATEGIC PLANNING AND EMPLOYEE INVOLVEMENT ON TOTAL QUALITY MANAGEMENT PERFORMANCE IN PRIVATE HIGHER EDUCATION INSTITUTION

Musmuliadi Kamaruding, Teoh Ai Ling.

Abstract
Mushrooming of private higher education institution (PHEI) in Malaysia for the past ten years play
an important role in providing of quality graduates and education towards sustaining of work force demand in
future. Hence, programme development, equipped with sufficient facilities and focusing on the students welfare
are necessity in order to deliver the best service appropriately. Quality is a great and exciting challenge to PHEI
and is a very vital issue because higher education institutions are accountable to several stakeholders such as
students, parents, industries, community and government. Hence, concept of Total Quality Management (TQM)
should be applied and practice in order to enhance the competitive advantage to face new challenges in the future.
However, quality management implementation required a long-term continuous improvement plan and required a
full commitment from all aspects especially among employees. Therefore, the objectives of this paper is to
investigate the impact of strategic planning and employee involvement (independent variables) on TQM
performance (dependent variable) in PHEI. In this paper, data were collected from 124 respondents and all data
were analysed using SPSS version 24. Based on the analysis, this paper concludes that all the independent
variables are significant with the dependent variable which means, strategic planning and employee involvement
are influencing TQM performance in PHEI. In brief, the results supported the entire main two hypothesis and
achieved the research objectives.

Key words: Strategic planning, Employee involvement, TQM, PHEI


 
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How to Cite this Article
Pubmed Style

Musmuliadi Kamaruding, Teoh Ai Ling. THE IMPACT OF STRATEGIC PLANNING AND EMPLOYEE INVOLVEMENT ON TOTAL QUALITY MANAGEMENT PERFORMANCE IN PRIVATE HIGHER EDUCATION INSTITUTION. JCR. 2020; 7(17): 1080-1084. doi:10.31838/jcr.07.17.135


Web Style

Musmuliadi Kamaruding, Teoh Ai Ling. THE IMPACT OF STRATEGIC PLANNING AND EMPLOYEE INVOLVEMENT ON TOTAL QUALITY MANAGEMENT PERFORMANCE IN PRIVATE HIGHER EDUCATION INSTITUTION. http://www.jcreview.com/?mno=26152 [Access: June 01, 2021]. doi:10.31838/jcr.07.17.135


AMA (American Medical Association) Style

Musmuliadi Kamaruding, Teoh Ai Ling. THE IMPACT OF STRATEGIC PLANNING AND EMPLOYEE INVOLVEMENT ON TOTAL QUALITY MANAGEMENT PERFORMANCE IN PRIVATE HIGHER EDUCATION INSTITUTION. JCR. 2020; 7(17): 1080-1084. doi:10.31838/jcr.07.17.135



Vancouver/ICMJE Style

Musmuliadi Kamaruding, Teoh Ai Ling. THE IMPACT OF STRATEGIC PLANNING AND EMPLOYEE INVOLVEMENT ON TOTAL QUALITY MANAGEMENT PERFORMANCE IN PRIVATE HIGHER EDUCATION INSTITUTION. JCR. (2020), [cited June 01, 2021]; 7(17): 1080-1084. doi:10.31838/jcr.07.17.135



Harvard Style

Musmuliadi Kamaruding, Teoh Ai Ling (2020) THE IMPACT OF STRATEGIC PLANNING AND EMPLOYEE INVOLVEMENT ON TOTAL QUALITY MANAGEMENT PERFORMANCE IN PRIVATE HIGHER EDUCATION INSTITUTION. JCR, 7 (17), 1080-1084. doi:10.31838/jcr.07.17.135



Turabian Style

Musmuliadi Kamaruding, Teoh Ai Ling. 2020. THE IMPACT OF STRATEGIC PLANNING AND EMPLOYEE INVOLVEMENT ON TOTAL QUALITY MANAGEMENT PERFORMANCE IN PRIVATE HIGHER EDUCATION INSTITUTION. Journal of Critical Reviews, 7 (17), 1080-1084. doi:10.31838/jcr.07.17.135



Chicago Style

Musmuliadi Kamaruding, Teoh Ai Ling. "THE IMPACT OF STRATEGIC PLANNING AND EMPLOYEE INVOLVEMENT ON TOTAL QUALITY MANAGEMENT PERFORMANCE IN PRIVATE HIGHER EDUCATION INSTITUTION." Journal of Critical Reviews 7 (2020), 1080-1084. doi:10.31838/jcr.07.17.135



MLA (The Modern Language Association) Style

Musmuliadi Kamaruding, Teoh Ai Ling. "THE IMPACT OF STRATEGIC PLANNING AND EMPLOYEE INVOLVEMENT ON TOTAL QUALITY MANAGEMENT PERFORMANCE IN PRIVATE HIGHER EDUCATION INSTITUTION." Journal of Critical Reviews 7.17 (2020), 1080-1084. Print. doi:10.31838/jcr.07.17.135



APA (American Psychological Association) Style

Musmuliadi Kamaruding, Teoh Ai Ling (2020) THE IMPACT OF STRATEGIC PLANNING AND EMPLOYEE INVOLVEMENT ON TOTAL QUALITY MANAGEMENT PERFORMANCE IN PRIVATE HIGHER EDUCATION INSTITUTION. Journal of Critical Reviews, 7 (17), 1080-1084. doi:10.31838/jcr.07.17.135