ISSN 2394-5125
 

Research Article 


A CONCEPTUAL FRAMEWORK OF WHAT INFLUENCES TOURIST SATISFACTION IN BANGLADESH USING HOLSAT MODEL

Chhanda Biswas, Hamimi Bt Omar, Jasmine Zea Raziah Radha Binti Rashid Radha.

Abstract
Researching tourist satisfaction is important because it is very crucial for successful destination marketing, positive word-of-mouth communication, increasing destination loyalty, lowering marketing cost, and reducing complaining behaviour. This study investigates the affecting factors in touristsí satisfaction by presenting a literature review of how HOLSAT attributes can help to improve tourist satisfaction levels. Based on the literature, a conceptual framework has been developed to show the relationship between tourist attractions, accessibility, accommodation, activities, amenities, safety and tourist satisfaction. It is recommended that further research be conducted to provide empirical evidence demonstrating this relationship.

Key words: Tourist satisfaction, accessibility, HOLSAT attributes, destination loyalty.


 
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How to Cite this Article
Pubmed Style

Chhanda Biswas, Hamimi Bt Omar, Jasmine Zea Raziah Radha Binti Rashid Radha. A CONCEPTUAL FRAMEWORK OF WHAT INFLUENCES TOURIST SATISFACTION IN BANGLADESH USING HOLSAT MODEL. JCR. 2020; 7(19): 8066-8072. doi:10.31838/jcr.07.19.910


Web Style

Chhanda Biswas, Hamimi Bt Omar, Jasmine Zea Raziah Radha Binti Rashid Radha. A CONCEPTUAL FRAMEWORK OF WHAT INFLUENCES TOURIST SATISFACTION IN BANGLADESH USING HOLSAT MODEL. http://www.jcreview.com/?mno=137521 [Access: August 17, 2021]. doi:10.31838/jcr.07.19.910


AMA (American Medical Association) Style

Chhanda Biswas, Hamimi Bt Omar, Jasmine Zea Raziah Radha Binti Rashid Radha. A CONCEPTUAL FRAMEWORK OF WHAT INFLUENCES TOURIST SATISFACTION IN BANGLADESH USING HOLSAT MODEL. JCR. 2020; 7(19): 8066-8072. doi:10.31838/jcr.07.19.910



Vancouver/ICMJE Style

Chhanda Biswas, Hamimi Bt Omar, Jasmine Zea Raziah Radha Binti Rashid Radha. A CONCEPTUAL FRAMEWORK OF WHAT INFLUENCES TOURIST SATISFACTION IN BANGLADESH USING HOLSAT MODEL. JCR. (2020), [cited August 17, 2021]; 7(19): 8066-8072. doi:10.31838/jcr.07.19.910



Harvard Style

Chhanda Biswas, Hamimi Bt Omar, Jasmine Zea Raziah Radha Binti Rashid Radha (2020) A CONCEPTUAL FRAMEWORK OF WHAT INFLUENCES TOURIST SATISFACTION IN BANGLADESH USING HOLSAT MODEL. JCR, 7 (19), 8066-8072. doi:10.31838/jcr.07.19.910



Turabian Style

Chhanda Biswas, Hamimi Bt Omar, Jasmine Zea Raziah Radha Binti Rashid Radha. 2020. A CONCEPTUAL FRAMEWORK OF WHAT INFLUENCES TOURIST SATISFACTION IN BANGLADESH USING HOLSAT MODEL. Journal of Critical Reviews, 7 (19), 8066-8072. doi:10.31838/jcr.07.19.910



Chicago Style

Chhanda Biswas, Hamimi Bt Omar, Jasmine Zea Raziah Radha Binti Rashid Radha. "A CONCEPTUAL FRAMEWORK OF WHAT INFLUENCES TOURIST SATISFACTION IN BANGLADESH USING HOLSAT MODEL." Journal of Critical Reviews 7 (2020), 8066-8072. doi:10.31838/jcr.07.19.910



MLA (The Modern Language Association) Style

Chhanda Biswas, Hamimi Bt Omar, Jasmine Zea Raziah Radha Binti Rashid Radha. "A CONCEPTUAL FRAMEWORK OF WHAT INFLUENCES TOURIST SATISFACTION IN BANGLADESH USING HOLSAT MODEL." Journal of Critical Reviews 7.19 (2020), 8066-8072. Print. doi:10.31838/jcr.07.19.910



APA (American Psychological Association) Style

Chhanda Biswas, Hamimi Bt Omar, Jasmine Zea Raziah Radha Binti Rashid Radha (2020) A CONCEPTUAL FRAMEWORK OF WHAT INFLUENCES TOURIST SATISFACTION IN BANGLADESH USING HOLSAT MODEL. Journal of Critical Reviews, 7 (19), 8066-8072. doi:10.31838/jcr.07.19.910