ISSN 2394-5125
 

Research Article 


A STUDY TO ANALYZE PATIENT PHYSICIAN COMMUNICATION AND ITS IMPACT ON PATIENT SATISFACTION

Nikita Sabherwal, Dr.N.K. Chadha.

Abstract
Background: Patient satisfaction in healthcare is always a matter of concern and one of the key quality indicator assessing the hospital performance. There are several factors which impact the patient satisfaction in the life cycle of the patient in the hospital. This study aimed to determine the levels of patient satisfaction with reference to physician communication and its correlating factors.
Methods: A self-constructed questionnaire was used to assess the level of communication between patient and physician and its impacting factors. Likert scale was used in the questionnaire. Incidental sampling technique was used.
Conclusion: The results of this study were in line with a few of the past researches in the healthcare industry where it was proved that effective doctor patient communication was highly correlated with patient satisfaction with health care services
The gap between the average scores in each field as compared to its maximum possible score emphasizes the need to bridge the distance between perceived and expected level of patient communication and patient satisfaction.
The results strongly pointed out that communication pertaining Patient Awareness, Patient Care, Patient Discharge and Patient Rights have a moderate to strong linear association with Patient Satisfaction at each phase i.e. Awareness Level, Care and Treatment Level, Discharge Level and Education about the Patient Rights Level respectively
The results portrayed the correlation between Patient Satisfaction at each phase of Patient Communication on Patient Satisfaction resulting from entire life cycle of Patient Communication.

Key words: Patient Satisfaction, Communication, Primary Care.


 
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Pubmed Style

Nikita Sabherwal, Dr.N.K. Chadha. A STUDY TO ANALYZE PATIENT PHYSICIAN COMMUNICATION AND ITS IMPACT ON PATIENT SATISFACTION. JCR. 2020; 7(5): 2048-2052. doi:10.31838/jcr.07.05.353


Web Style

Nikita Sabherwal, Dr.N.K. Chadha. A STUDY TO ANALYZE PATIENT PHYSICIAN COMMUNICATION AND ITS IMPACT ON PATIENT SATISFACTION. http://www.jcreview.com/?mno=120527 [Access: August 19, 2021]. doi:10.31838/jcr.07.05.353


AMA (American Medical Association) Style

Nikita Sabherwal, Dr.N.K. Chadha. A STUDY TO ANALYZE PATIENT PHYSICIAN COMMUNICATION AND ITS IMPACT ON PATIENT SATISFACTION. JCR. 2020; 7(5): 2048-2052. doi:10.31838/jcr.07.05.353



Vancouver/ICMJE Style

Nikita Sabherwal, Dr.N.K. Chadha. A STUDY TO ANALYZE PATIENT PHYSICIAN COMMUNICATION AND ITS IMPACT ON PATIENT SATISFACTION. JCR. (2020), [cited August 19, 2021]; 7(5): 2048-2052. doi:10.31838/jcr.07.05.353



Harvard Style

Nikita Sabherwal, Dr.N.K. Chadha (2020) A STUDY TO ANALYZE PATIENT PHYSICIAN COMMUNICATION AND ITS IMPACT ON PATIENT SATISFACTION. JCR, 7 (5), 2048-2052. doi:10.31838/jcr.07.05.353



Turabian Style

Nikita Sabherwal, Dr.N.K. Chadha. 2020. A STUDY TO ANALYZE PATIENT PHYSICIAN COMMUNICATION AND ITS IMPACT ON PATIENT SATISFACTION. Journal of Critical Reviews, 7 (5), 2048-2052. doi:10.31838/jcr.07.05.353



Chicago Style

Nikita Sabherwal, Dr.N.K. Chadha. "A STUDY TO ANALYZE PATIENT PHYSICIAN COMMUNICATION AND ITS IMPACT ON PATIENT SATISFACTION." Journal of Critical Reviews 7 (2020), 2048-2052. doi:10.31838/jcr.07.05.353



MLA (The Modern Language Association) Style

Nikita Sabherwal, Dr.N.K. Chadha. "A STUDY TO ANALYZE PATIENT PHYSICIAN COMMUNICATION AND ITS IMPACT ON PATIENT SATISFACTION." Journal of Critical Reviews 7.5 (2020), 2048-2052. Print. doi:10.31838/jcr.07.05.353



APA (American Psychological Association) Style

Nikita Sabherwal, Dr.N.K. Chadha (2020) A STUDY TO ANALYZE PATIENT PHYSICIAN COMMUNICATION AND ITS IMPACT ON PATIENT SATISFACTION. Journal of Critical Reviews, 7 (5), 2048-2052. doi:10.31838/jcr.07.05.353