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ISSN 2394-5125
 

Research Article 


A STUDY ON PASSINGERS PERCEPTION TOWARDSSERVICE QUALITY USING SERVQUAL MODEL AT VIJAYAWADA RAILWAY JUNCTION IN VIEW OF COVID -19 PANDEMIC

SAHIL KUMAR, Dr.B.KISHORE BABU.

Abstract
As the digit of corona virus cases in India is steadily mounting, the Indian Railways has taken numerous steps to check its swell. The measures include increasing platform ticket rates, abandoning non-essential trains and educating passengers on public address systems about ways to evade the viral infection. Railways have started a immense awareness crusade. Information, Education, & Communication (IEC) material (posters and pamphlets) concerning corona virus (COVID-19) are being outstandingly displayed for awareness of the general public in regional languages at railway stations This research is to conducted to know perception as well as on the satisfaction of railway passengers at present situation.. This study conducted by convenient sampling. Passengers were pleased with the cleanliness at platforms and washrooms, precautionary measures like thermal screening, sanitizing, and insisting passengers’ to wear masks. at platforms. Passengers are satisfied with the efforts taken by the railways to safeguard the passengers from Covid-19 at railway stations.

Key words: Railway, Passengers, Perception, Satisfaction, Covid-19, preventive measures©2019byAdvanceScientificResearch.Thisisanopen-accessarticleundertheCCBYlicense(http://creativecommons.org/licenses/by/4.0/)D


 
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Pubmed Style

SAHIL KUMAR, Dr.B.KISHORE BABU. A STUDY ON PASSINGERS PERCEPTION TOWARDSSERVICE QUALITY USING SERVQUAL MODEL AT VIJAYAWADA RAILWAY JUNCTION IN VIEW OF COVID -19 PANDEMIC. JCR. 2020; 7(10): 2079-2087. doi:10.31838/jcr.07.10.363


Web Style

SAHIL KUMAR, Dr.B.KISHORE BABU. A STUDY ON PASSINGERS PERCEPTION TOWARDSSERVICE QUALITY USING SERVQUAL MODEL AT VIJAYAWADA RAILWAY JUNCTION IN VIEW OF COVID -19 PANDEMIC. http://www.jcreview.com/?mno=112666 [Access: August 17, 2021]. doi:10.31838/jcr.07.10.363


AMA (American Medical Association) Style

SAHIL KUMAR, Dr.B.KISHORE BABU. A STUDY ON PASSINGERS PERCEPTION TOWARDSSERVICE QUALITY USING SERVQUAL MODEL AT VIJAYAWADA RAILWAY JUNCTION IN VIEW OF COVID -19 PANDEMIC. JCR. 2020; 7(10): 2079-2087. doi:10.31838/jcr.07.10.363



Vancouver/ICMJE Style

SAHIL KUMAR, Dr.B.KISHORE BABU. A STUDY ON PASSINGERS PERCEPTION TOWARDSSERVICE QUALITY USING SERVQUAL MODEL AT VIJAYAWADA RAILWAY JUNCTION IN VIEW OF COVID -19 PANDEMIC. JCR. (2020), [cited August 17, 2021]; 7(10): 2079-2087. doi:10.31838/jcr.07.10.363



Harvard Style

SAHIL KUMAR, Dr.B.KISHORE BABU (2020) A STUDY ON PASSINGERS PERCEPTION TOWARDSSERVICE QUALITY USING SERVQUAL MODEL AT VIJAYAWADA RAILWAY JUNCTION IN VIEW OF COVID -19 PANDEMIC. JCR, 7 (10), 2079-2087. doi:10.31838/jcr.07.10.363



Turabian Style

SAHIL KUMAR, Dr.B.KISHORE BABU. 2020. A STUDY ON PASSINGERS PERCEPTION TOWARDSSERVICE QUALITY USING SERVQUAL MODEL AT VIJAYAWADA RAILWAY JUNCTION IN VIEW OF COVID -19 PANDEMIC. Journal of Critical Reviews, 7 (10), 2079-2087. doi:10.31838/jcr.07.10.363



Chicago Style

SAHIL KUMAR, Dr.B.KISHORE BABU. "A STUDY ON PASSINGERS PERCEPTION TOWARDSSERVICE QUALITY USING SERVQUAL MODEL AT VIJAYAWADA RAILWAY JUNCTION IN VIEW OF COVID -19 PANDEMIC." Journal of Critical Reviews 7 (2020), 2079-2087. doi:10.31838/jcr.07.10.363



MLA (The Modern Language Association) Style

SAHIL KUMAR, Dr.B.KISHORE BABU. "A STUDY ON PASSINGERS PERCEPTION TOWARDSSERVICE QUALITY USING SERVQUAL MODEL AT VIJAYAWADA RAILWAY JUNCTION IN VIEW OF COVID -19 PANDEMIC." Journal of Critical Reviews 7.10 (2020), 2079-2087. Print. doi:10.31838/jcr.07.10.363



APA (American Psychological Association) Style

SAHIL KUMAR, Dr.B.KISHORE BABU (2020) A STUDY ON PASSINGERS PERCEPTION TOWARDSSERVICE QUALITY USING SERVQUAL MODEL AT VIJAYAWADA RAILWAY JUNCTION IN VIEW OF COVID -19 PANDEMIC. Journal of Critical Reviews, 7 (10), 2079-2087. doi:10.31838/jcr.07.10.363