Abstract

This study explored how e-governance can be used and adopted in the selected local municipality in the Eastern Cape as means to attain effective operational efficiency of municipality. The study examined subtopics regarding benefits and challenges that are related to e-governance in the local government. The study made use of the case of the selected local Municipality in the Eastern Cape Province in South Africa. The study made use of a case inquiry inclined towards interpretivist paradigm as a research philosophy. The analysis of the study found that the major problem that affects the adoption of e-governance is related to the structure of the organisation. The participants demonstrated their understanding of the benefits that can be related to e-governance and how it enhances the operational efficiency of the municipality. The study however, also discovered several issues that are hindering the acceleration of e-governance. Furthermore, owing amongst the challenges confronting the selected local municipality that are included in the analysis of the study are: technological illiteracy, privacy and security issues among several others. The study recommends that the government, citizens and businesses must collectively cultivate effective strategies that will address the use of e-governance through harnessing structures, tasks, technology and people elements that makes up the entire information value chain.

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