ISSN 2394-5125
 

Research Article 


THE EQUAL APPROACH TO ASSESS THE EFFECTIVENESS OF ELECTRONIC SERVICE QUALITY IN CENTRAL LIBRARY (CASE STUDY: FERDOWSI UNIVERSITY OF MASHHAD)

Dr. Ahmad Latifian.

Abstract
By increasing the use of electronic library services, service quality assessment has become increasingly important for all
academic libraries. The aim of this study is to evaluate the effectiveness of electronic services quality based on the threedimensional scale of eQual (quality of information, quality of service interaction, usability) in the central library of Ferdowsi
University of Mashhad in terms of graduate students' viewpoints. The method of this research is descriptive-survey. The
statistical population includes all graduate students in 2019. The stratified random sampling method is used in this research.
The validity of questionnaire is approved by experts and its reliability is %89 by using Cronbach 's coefficient method. In
this research, we have tried to answer the question of whether the quality of electronic services of central library in three
dimensions of quality of information, quality of service interaction and usability is effective by the view of postgraduate
students. The results of one-sample t-test in response to this question indicates that the quality of electronic services was
modest in relation to the dimensions of service interaction and services usability and it was less than the average in relation to
the quality of information dimension. Finally applicable relevant suggestions are presented to improve the effectiveness of
the quality of electronic services.

Key words: Quality of Information, Quality of Service Interaction, Usability


 
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Pubmed Style

Dr. Ahmad Latifian. THE EQUAL APPROACH TO ASSESS THE EFFECTIVENESS OF ELECTRONIC SERVICE QUALITY IN CENTRAL LIBRARY (CASE STUDY: FERDOWSI UNIVERSITY OF MASHHAD) . JCR. 2021; 8(1): 792-802. doi:10.31838/jcr.08.01.88


Web Style

Dr. Ahmad Latifian. THE EQUAL APPROACH TO ASSESS THE EFFECTIVENESS OF ELECTRONIC SERVICE QUALITY IN CENTRAL LIBRARY (CASE STUDY: FERDOWSI UNIVERSITY OF MASHHAD) . http://www.jcreview.com/?mno=59169 [Access: April 11, 2021]. doi:10.31838/jcr.08.01.88


AMA (American Medical Association) Style

Dr. Ahmad Latifian. THE EQUAL APPROACH TO ASSESS THE EFFECTIVENESS OF ELECTRONIC SERVICE QUALITY IN CENTRAL LIBRARY (CASE STUDY: FERDOWSI UNIVERSITY OF MASHHAD) . JCR. 2021; 8(1): 792-802. doi:10.31838/jcr.08.01.88



Vancouver/ICMJE Style

Dr. Ahmad Latifian. THE EQUAL APPROACH TO ASSESS THE EFFECTIVENESS OF ELECTRONIC SERVICE QUALITY IN CENTRAL LIBRARY (CASE STUDY: FERDOWSI UNIVERSITY OF MASHHAD) . JCR. (2021), [cited April 11, 2021]; 8(1): 792-802. doi:10.31838/jcr.08.01.88



Harvard Style

Dr. Ahmad Latifian (2021) THE EQUAL APPROACH TO ASSESS THE EFFECTIVENESS OF ELECTRONIC SERVICE QUALITY IN CENTRAL LIBRARY (CASE STUDY: FERDOWSI UNIVERSITY OF MASHHAD) . JCR, 8 (1), 792-802. doi:10.31838/jcr.08.01.88



Turabian Style

Dr. Ahmad Latifian. 2021. THE EQUAL APPROACH TO ASSESS THE EFFECTIVENESS OF ELECTRONIC SERVICE QUALITY IN CENTRAL LIBRARY (CASE STUDY: FERDOWSI UNIVERSITY OF MASHHAD) . Journal of Critical Reviews, 8 (1), 792-802. doi:10.31838/jcr.08.01.88



Chicago Style

Dr. Ahmad Latifian. "THE EQUAL APPROACH TO ASSESS THE EFFECTIVENESS OF ELECTRONIC SERVICE QUALITY IN CENTRAL LIBRARY (CASE STUDY: FERDOWSI UNIVERSITY OF MASHHAD) ." Journal of Critical Reviews 8 (2021), 792-802. doi:10.31838/jcr.08.01.88



MLA (The Modern Language Association) Style

Dr. Ahmad Latifian. "THE EQUAL APPROACH TO ASSESS THE EFFECTIVENESS OF ELECTRONIC SERVICE QUALITY IN CENTRAL LIBRARY (CASE STUDY: FERDOWSI UNIVERSITY OF MASHHAD) ." Journal of Critical Reviews 8.1 (2021), 792-802. Print. doi:10.31838/jcr.08.01.88



APA (American Psychological Association) Style

Dr. Ahmad Latifian (2021) THE EQUAL APPROACH TO ASSESS THE EFFECTIVENESS OF ELECTRONIC SERVICE QUALITY IN CENTRAL LIBRARY (CASE STUDY: FERDOWSI UNIVERSITY OF MASHHAD) . Journal of Critical Reviews, 8 (1), 792-802. doi:10.31838/jcr.08.01.88